Implementation Services
Allow our deep Twilio expertise and our project-proven accelerators work for you as we configure, build and/or customize your solution for you. We'll help you architect, design, build and integrate into your existing stack while empowering you with the right architecture, governance framework and tools to be able to effectively manage and evolve it going forward.
Time Frame
Custom Services
Variable
Who's it For?
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Organizations who want us to craft an approach that fits their project timelines.
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Those who have custom or complex needs that don't fit into a standard package.
What We Do
We will deliver a custom scope of work specifically aligned to your project timeline and phase schedules. This work will be conducted in a predictive agile fashion, and we will bring our entire library of accelerators to drive efficiency wherever applicable.
Use Cases
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Solutions requiring heavy customization, complex integrations, or a custom UX.
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Those customers who are planning a multi-phased approach.
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Projects with challenging cross-functional dependencies to manage to.
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Customers in regulated industries with demanding compliance needs.
Outcomes
A functional, scalable solution architected to maximize the value of the platform and to minimize the risk of technical debt. Includes a multi-environment development pipeline infrastructure to ensure proper governance and maintainability.
CX Accelerator
Time Frame
4-12 weeks
Who's it For?
Organizations that want to launch a Twilio Flex Contact Center MVP with minimal in-house developer input.
What We Do
We align your MVP feature requirements with a series of configurable baseline accelerator features that are customizable. We then implement your customizations, deploy and launch your solution.
Use Cases
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SMS, Voice, Video MVP
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Flex CC customization MVP
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Multi-channel integration
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Cloud IVR migration
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Disaster-ready Cloud CC
Outcomes
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A development pipeline
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Ready-to-launch solution and iterate customizations
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Practical solution documentation
Jump Start
Time Frame
4-6 weeks
Who's it For?
Organizations that want to rapidly enable a development team to launch a solution.
What We Do
We lead your team through your MVP build by working with your team to establish solid development foundations, giving platform training, validating architectural choices and participating in hands-on problem solving.
Use Cases
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SMS, Voice, Video Sprint 0
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Twilio CC customization Sprint 0
Outcomes
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A development pipeline
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Accelerated development throughput
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Enabled development team
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Scalable architectural foundation.
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Groomed backlog
Hackathon
Time Frame
~2-3 days
Who's it For?
Customers that want to explore ideas on the Twilio Platform.
What We Do
We host a series of workshops that guide your team through a hands-on exploration of top-of-mind ideas, concepts or challenges on the platform.
Use Cases
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SMS, Voice, Video POC
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Flex CC customization POC
Outcomes
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Orientation on foundational tools and assets
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Demo(s) of what was built
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Solution elements and accelerators to leverage during your future implementation
Contact
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