CX Blog

The CX Blog provides thought-leadership on a variety of Customer Experience topics and technologies.

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Apr 254 min read

AI: SkyNet is Bad, but a Great Customer Experience is Good!

For those of us who grew up watching The Terminator, the concept of artificial intelligence invokes a knee-jerk reaction of fear as we...

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Feb 293 min read

Revolutionizing Time-to-Value on Twilio with CX Accelerator Rapid Deployment Offering

The heart of the CX Accelerator service is the proven promise of rapid deployment and a scalable, sure foundation for your Twilio solutions

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Feb 153 min read

Can you afford not to have a Contact Center backup plan?

Use a cloud-based contact center as a disaster recovery strategy for your on-premise CC infrastructure.

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Feb 75 min read

If You Are Transforming Your Contact Center and Don't Do These Five Things, You Will Fail!

Learn about our take on how to deliver transformation contact center solutions, value-fast!

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